{"id":6185,"date":"2023-12-31T14:16:18","date_gmt":"2023-12-31T13:16:18","guid":{"rendered":"https:\/\/heavania.com\/?page_id=6185"},"modified":"2026-05-24T20:17:54","modified_gmt":"2026-05-24T18:17:54","slug":"faq","status":"publish","type":"page","link":"https:\/\/heavania-store.com\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"6185\" class=\"elementor elementor-6185\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fb3ed3a e-flex e-con-boxed e-con e-parent\" data-id=\"fb3ed3a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ff0613c elementor-widget elementor-widget-heading\" data-id=\"ff0613c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b11b99 elementor-widget elementor-widget-html\" data-id=\"3b11b99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p>If you have any questions about our products, orders, shipping, returns, or how our store works, you\u2019ll likely find the answer here. We\u2019ve gathered the most frequently asked questions to help you quickly find the information you need. <br><br>If you still need assistance, feel free to contact us anytime at <b>\u2709 support@heavania-store.com<\/b><\/p>\n\n\n    <div class=\"tab\">\n    <input type=\"checkbox\" name=\"accordion-faq-1\" id=\"faq1\">\n    <label for=\"faq1\" class=\"faq__label\">\n    <strong>How long will it take for my order to arrive?<\/strong>\n    <\/label>\n    <div class=\"faq__content\">\n      Les d\u00e9lais de livraison peuvent varier en fonction de votre lieu de r\u00e9sidence et de ce que vous avez command\u00e9. Veuillez consulter l&#039;onglet \u00ab\u00a0Politique d&#039;exp\u00e9dition\u00a0\u00bb au bas de la page d&#039;accueil pour plus d&#039;informations.\n    <\/div>\n    <\/div>\n    \n    <div class=\"tab\">\n    <input type=\"checkbox\" name=\"accordion-faq-2\" id=\"faq2\">\n    <label for=\"faq2\" class=\"faq__label\">\n  <strong>What's your cancellation policy?<\/strong>\n    <\/label>\n    <div class=\"faq__content\">\n    At Heavania, we take pride in being environmentally conscious by only <strong>cr\u00e9er des peluches sur commande<\/strong>. M\u00eame si cela peut ajouter un l\u00e9ger retard dans le temps de traitement de votre commande, cela garantit que nous produisons uniquement ce qui est r\u00e9ellement n\u00e9cessaire. Rassurez-vous, d\u00e8s r\u00e9ception de votre commande, nous commen\u00e7ons imm\u00e9diatement \u00e0 y travailler. Pour ces raisons, nous n&#039;acceptons pas les annulations une fois la commande pass\u00e9e apr\u00e8s 48h.\n    <\/div>\n    <\/div>\n\n     <div class=\"tab\">\n    <input type=\"checkbox\" name=\"accordion-faq-3\" id=\"faq3\">\n    <label for=\"faq3\" class=\"faq__label\">\n   <strong>How long will it take to process my order?<\/strong>\n    <\/label>\n    <div class=\"faq__content\">\n      Processing time varies from product to product. It is usually 1-5 days for custom products and usually less for life-hacking Gadgets\n    <\/div>\n    <\/div>\n    \n    \n    <div class=\"tab\">\n    <input type=\"checkbox\" name=\"accordion-faq-4\" id=\"faq4\">\n    <label for=\"faq4\" class=\"faq__label\">\n  <strong>Will I receive a confirmation number when I place my order?<\/strong>\n    <\/label>\n    <div class=\"faq__content\">\n     Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.\n    <\/div>\n    <\/div>\n\n<div class=\"tab\">\n    <input type=\"checkbox\" name=\"accordion-faq-4\" id=\"faq5\">\n    <label for=\"faq5\" class=\"faq__label\">\n<strong>I've ordered multiple items, will they be shipped together?<\/strong>\n    <\/label>\n    <div class=\"faq__content\">\n    Pas n\u00e9cessairement. En fonction de ce que vous avez command\u00e9, les articles devront peut-\u00eatre \u00eatre exp\u00e9di\u00e9s s\u00e9par\u00e9ment et auront donc des num\u00e9ros de suivi distincts pour chaque article.\n    <\/div>\n    <\/div>\n\n<div class=\"tab\">\n    <input type=\"checkbox\" name=\"accordion-faq-4\" id=\"faq6\">\n    <label for=\"faq6\" class=\"faq__label\">\n<strong>Which currency will I be charged in?<\/strong>\n    <\/label>\n    <div class=\"faq__content\">\n   Nous traitons toutes les commandes en euros. Bien que le contenu du panier soit affich\u00e9 dans plusieurs devises, vous r\u00e9glerez en utilisant l&#039;euro au taux de change le plus actuel.\n    <\/div>\n    <\/div>\n\n<div class=\"tab\">\n    <input type=\"checkbox\" name=\"accordion-faq-4\" id=\"faq7\">\n    <label for=\"faq7\" class=\"faq__label\">\n<strong>My tracking information hasn't updated, why is this?<\/strong>\n    <\/label>\n    <div class=\"faq__content\">\n  Your package is 'scanned in' as it reaches each new checkpoint or distribution center for processing. It can take time to travel between these different checkpoints so please allow time for this information to update. If you have any queries regarding the tracking of your order please get in touch at support@heavania.com\n    <\/div>\n    <\/div>\n\n<div class=\"tab\">\n    <input type=\"checkbox\" name=\"accordion-faq-4\" id=\"faq8\">\n    <label for=\"faq8\" class=\"faq__label\">\n<strong>I've ordered the wrong color\/size, can I change my order?<\/strong>\n    <\/label>\n    <div class=\"faq__content\">\n Sure! Just get in touch at support@heavania-store.com within 24 hours of your purchase and we can amend your order.\n    <\/div>\n    <\/div>\n\n<div class=\"tab\">\n    <input type=\"checkbox\" name=\"accordion-faq-4\" id=\"faq9\">\n    <label for=\"faq9\" class=\"faq__label\">\n<strong>Who can I contact if I have a problem with my order?<\/strong>\n    <\/label>\n    <div class=\"faq__content\">\n All inquiries can be forwarded to support@heavania-store.com\n    <\/div>\n    <\/div>\n    \n<div class=\"tab\">\n    <input type=\"checkbox\" name=\"accordion-faq-4\" id=\"faq10\">\n    <label for=\"faq10\" class=\"faq__label\">\n<strong>How can I pay?<\/strong>\n    <\/label>\n    <div class=\"faq__content\">\nNous offrons <strong>s\u00fbr et s\u00e9curis\u00e9<\/strong> payment options via credit\/debit cards (VISA & Mastercard) and PayPal.<br><br>Vous pourrez ainsi choisir celui qui vous convient le mieux. Tous les produits sont r\u00e9pertori\u00e9s en euros, notre syst\u00e8me \u00e9changera automatiquement votre devise pour vous faciliter la t\u00e2che lors de la commande.\n    <\/div>\n    <\/div>\n\n<div class=\"tab\">\n    <input type=\"checkbox\" name=\"accordion-faq-4\" id=\"faq11\">\n    <label for=\"faq11\" class=\"faq__label\">\n<strong>Is Checkout on this site safe and secure?<\/strong>\n    <\/label>\n    <div class=\"faq__content\">\nVous pouvez \u00eatre absolument s\u00fbr que tous les achats ici sont s\u00fbrs et s\u00e9curis\u00e9s.\n    <\/div>\n    <\/div>\n\n<div class=\"tab\">\n    <input type=\"checkbox\" name=\"accordion-faq-4\" id=\"faq12\">\n    <label for=\"faq12\" class=\"faq__label\">\n<strong>If I enter my email address will you sell my information?<\/strong>\n    <\/label>\n    <div class=\"faq__content\">\nNous ne vendons pas les informations de nos clients. Les e-mails sont strictement destin\u00e9s au suivi et \u00e0 l&#039;envoi de newsletters de nos promotions et de coupons de r\u00e9duction.\n    <\/div>\n    <\/div>\n  \n <div class=\"tab\">\n    <input type=\"checkbox\" name=\"accordion-faq-4\" id=\"faq13\">\n    <label for=\"faq13\" class=\"faq__label\">\n<strong>How can I make changes in my order?<\/strong>\n    <\/label>\n    <div class=\"faq__content\">\nIt\u2019s important to notify us if you would like us to make a change to your order. If your order has already been processed by our warehouse, <strong>toute modification de votre commande n&#039;est plus possible<\/strong>.<br><br>Please make sure you send us an email as soon as possible at support@heavania-store.com for any changes you would like to make (such as your shipping address).\n    <\/div>\n    <\/div>\n    \n<div class=\"tab\">\n    <input type=\"checkbox\" name=\"accordion-faq-4\" id=\"faq14\">\n    <label for=\"faq14\" class=\"faq__label\">\n<strong>Is my personal information safe?<\/strong>\n    <\/label>\n    <div class=\"faq__content\">\n<strong>Heavania.com <\/strong> adh\u00e8re aux normes les plus \u00e9lev\u00e9es de l\u2019industrie pour prot\u00e9ger vos informations personnelles.<br><br>Les informations de votre carte de cr\u00e9dit et vos donn\u00e9es personnelles sont crypt\u00e9es lors de la transmission \u00e0 l&#039;aide de SSL (technologie Secure Socket Layer) et de la norme PCI niveau 1, largement utilis\u00e9e sur Internet pour le traitement des paiements.<br><br>Nous ne vendons, louons ou distribuons aucune information personnelle sur nos clients.\n    <\/div>\n    <\/div>    \n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>FAQs If you have any questions about our products, orders, shipping, returns, or how our store works, you\u2019ll likely find the answer here. We\u2019ve gathered the most frequently asked questions to help you quickly find the information you need. If you still need assistance, feel free to contact us anytime at \u2709 support@heavania-store.com How long [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-6185","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/heavania-store.com\/fr\/wp-json\/wp\/v2\/pages\/6185","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/heavania-store.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/heavania-store.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/heavania-store.com\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/heavania-store.com\/fr\/wp-json\/wp\/v2\/comments?post=6185"}],"version-history":[{"count":6,"href":"https:\/\/heavania-store.com\/fr\/wp-json\/wp\/v2\/pages\/6185\/revisions"}],"predecessor-version":[{"id":29919,"href":"https:\/\/heavania-store.com\/fr\/wp-json\/wp\/v2\/pages\/6185\/revisions\/29919"}],"wp:attachment":[{"href":"https:\/\/heavania-store.com\/fr\/wp-json\/wp\/v2\/media?parent=6185"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}