{"id":6185,"date":"2023-12-31T14:16:18","date_gmt":"2023-12-31T13:16:18","guid":{"rendered":"https:\/\/heavania.com\/?page_id=6185"},"modified":"2026-05-24T20:17:54","modified_gmt":"2026-05-24T18:17:54","slug":"faq","status":"publish","type":"page","link":"https:\/\/heavania-store.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"6185\" class=\"elementor elementor-6185\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fb3ed3a e-flex e-con-boxed e-con e-parent\" data-id=\"fb3ed3a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ff0613c elementor-widget elementor-widget-heading\" data-id=\"ff0613c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">FAQs<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3b11b99 elementor-widget elementor-widget-html\" data-id=\"3b11b99\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p>If you have any questions about our products, orders, shipping, returns, or how our store works, you\u2019ll likely find the answer here. We\u2019ve gathered the most frequently asked questions to help you quickly find the information you need. <br><br>If you still need assistance, feel free to contact us anytime at <b>\u2709 support@heavania-store.com<\/b><\/p>\n\n\n    <div class=\"tab\">\n    <input type=\"checkbox\" name=\"accordion-faq-1\" id=\"faq1\">\n    <label for=\"faq1\" class=\"faq__label\">\n    <strong>How long will it take for my order to arrive?<\/strong>\n    <\/label>\n    <div class=\"faq__content\">\n      Shipping times can vary depending on where you live and what you have ordered. Please see the \"Shipping Policy\" tab at the bottom of the Home page for further information.\n    <\/div>\n    <\/div>\n    \n    <div class=\"tab\">\n    <input type=\"checkbox\" name=\"accordion-faq-2\" id=\"faq2\">\n    <label for=\"faq2\" class=\"faq__label\">\n  <strong>What's your cancellation policy?<\/strong>\n    <\/label>\n    <div class=\"faq__content\">\n    At Heavania, we take pride in being environmentally conscious by only <strong>creating plushies on a made-to-order basis<\/strong>. While this may add a small delay in the processing time of your order, it ensures that we only produce what is truly needed. Rest assured, as soon as we receive your order, we immediately begin working on it. For those reasons, we don't accept cancellations once an order is placed after 48h.\n    <\/div>\n    <\/div>\n\n     <div class=\"tab\">\n    <input type=\"checkbox\" name=\"accordion-faq-3\" id=\"faq3\">\n    <label for=\"faq3\" class=\"faq__label\">\n   <strong>How long will it take to process my order?<\/strong>\n    <\/label>\n    <div class=\"faq__content\">\n      Processing time varies from product to product. It is usually 1-5 days for custom products and usually less for life-hacking Gadgets\n    <\/div>\n    <\/div>\n    \n    \n    <div class=\"tab\">\n    <input type=\"checkbox\" name=\"accordion-faq-4\" id=\"faq4\">\n    <label for=\"faq4\" class=\"faq__label\">\n  <strong>Will I receive a confirmation number when I place my order?<\/strong>\n    <\/label>\n    <div class=\"faq__content\">\n     Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.\n    <\/div>\n    <\/div>\n\n<div class=\"tab\">\n    <input type=\"checkbox\" name=\"accordion-faq-4\" id=\"faq5\">\n    <label for=\"faq5\" class=\"faq__label\">\n<strong>I've ordered multiple items, will they be shipped together?<\/strong>\n    <\/label>\n    <div class=\"faq__content\">\n    Not necessarily. Depending on what you have ordered, the items may need to be shipped separately and will therefore have separate tracking numbers for each item.\n    <\/div>\n    <\/div>\n\n<div class=\"tab\">\n    <input type=\"checkbox\" name=\"accordion-faq-4\" id=\"faq6\">\n    <label for=\"faq6\" class=\"faq__label\">\n<strong>Which currency will I be charged in?<\/strong>\n    <\/label>\n    <div class=\"faq__content\">\n   We processes all orders in Euro. While the content of the cart is displayed in several currencies, you will checkout using Euro at the most current exchange rate.\n    <\/div>\n    <\/div>\n\n<div class=\"tab\">\n    <input type=\"checkbox\" name=\"accordion-faq-4\" id=\"faq7\">\n    <label for=\"faq7\" class=\"faq__label\">\n<strong>My tracking information hasn't updated, why is this?<\/strong>\n    <\/label>\n    <div class=\"faq__content\">\n  Your package is 'scanned in' as it reaches each new checkpoint or distribution center for processing. It can take time to travel between these different checkpoints so please allow time for this information to update. If you have any queries regarding the tracking of your order please get in touch at support@heavania.com\n    <\/div>\n    <\/div>\n\n<div class=\"tab\">\n    <input type=\"checkbox\" name=\"accordion-faq-4\" id=\"faq8\">\n    <label for=\"faq8\" class=\"faq__label\">\n<strong>I've ordered the wrong color\/size, can I change my order?<\/strong>\n    <\/label>\n    <div class=\"faq__content\">\n Sure! Just get in touch at support@heavania-store.com within 24 hours of your purchase and we can amend your order.\n    <\/div>\n    <\/div>\n\n<div class=\"tab\">\n    <input type=\"checkbox\" name=\"accordion-faq-4\" id=\"faq9\">\n    <label for=\"faq9\" class=\"faq__label\">\n<strong>Who can I contact if I have a problem with my order?<\/strong>\n    <\/label>\n    <div class=\"faq__content\">\n All inquiries can be forwarded to support@heavania-store.com\n    <\/div>\n    <\/div>\n    \n<div class=\"tab\">\n    <input type=\"checkbox\" name=\"accordion-faq-4\" id=\"faq10\">\n    <label for=\"faq10\" class=\"faq__label\">\n<strong>How can I pay?<\/strong>\n    <\/label>\n    <div class=\"faq__content\">\nWe offer <strong>safe and secure<\/strong> payment options via credit\/debit cards (VISA & Mastercard) and PayPal.<br><br>So you can choose the most suitable one for you. All products are listed in Euro, our system will automatically exchange your currency to make it easy for you when placing an order.\n    <\/div>\n    <\/div>\n\n<div class=\"tab\">\n    <input type=\"checkbox\" name=\"accordion-faq-4\" id=\"faq11\">\n    <label for=\"faq11\" class=\"faq__label\">\n<strong>Is Checkout on this site safe and secure?<\/strong>\n    <\/label>\n    <div class=\"faq__content\">\nYou can be absolutely sure that all purchases here are safe and secure.\n    <\/div>\n    <\/div>\n\n<div class=\"tab\">\n    <input type=\"checkbox\" name=\"accordion-faq-4\" id=\"faq12\">\n    <label for=\"faq12\" class=\"faq__label\">\n<strong>If I enter my email address will you sell my information?<\/strong>\n    <\/label>\n    <div class=\"faq__content\">\nWe do not sell our customers information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.\n    <\/div>\n    <\/div>\n  \n <div class=\"tab\">\n    <input type=\"checkbox\" name=\"accordion-faq-4\" id=\"faq13\">\n    <label for=\"faq13\" class=\"faq__label\">\n<strong>How can I make changes in my order?<\/strong>\n    <\/label>\n    <div class=\"faq__content\">\nIt\u2019s important to notify us if you would like us to make a change to your order. If your order has already been processed by our warehouse, <strong>any changes to your order is no longer possible<\/strong>.<br><br>Please make sure you send us an email as soon as possible at support@heavania-store.com for any changes you would like to make (such as your shipping address).\n    <\/div>\n    <\/div>\n    \n<div class=\"tab\">\n    <input type=\"checkbox\" name=\"accordion-faq-4\" id=\"faq14\">\n    <label for=\"faq14\" class=\"faq__label\">\n<strong>Is my personal information safe?<\/strong>\n    <\/label>\n    <div class=\"faq__content\">\n<strong>Heavania.com <\/strong> adheres to the highest industry standards to protect your personal information.<br><br>Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology) and PCI compliant Level 1, which is widely used on the Internet for processing payments.<br><br>We don\u2019t sell, lease or otherwise distribute any personal customer information.\n    <\/div>\n    <\/div>    \n    \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>FAQs If you have any questions about our products, orders, shipping, returns, or how our store works, you\u2019ll likely find the answer here. We\u2019ve gathered the most frequently asked questions to help you quickly find the information you need. If you still need assistance, feel free to contact us anytime at \u2709 support@heavania-store.com How long [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-6185","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/heavania-store.com\/en\/wp-json\/wp\/v2\/pages\/6185","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/heavania-store.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/heavania-store.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/heavania-store.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/heavania-store.com\/en\/wp-json\/wp\/v2\/comments?post=6185"}],"version-history":[{"count":6,"href":"https:\/\/heavania-store.com\/en\/wp-json\/wp\/v2\/pages\/6185\/revisions"}],"predecessor-version":[{"id":29919,"href":"https:\/\/heavania-store.com\/en\/wp-json\/wp\/v2\/pages\/6185\/revisions\/29919"}],"wp:attachment":[{"href":"https:\/\/heavania-store.com\/en\/wp-json\/wp\/v2\/media?parent=6185"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}